We booked a job for the living area, kitchen and bathrooms. Ancient Greece. We look forward to hearing how your bookings go in the future.Did you know you have a Housekeep referral code? Anyone can write a Trustpilot review. Uncomplicated to download app and set up profile. Efficient service. Head over to https://housekeep.com/tradespeopleif you'd like to take a look. Housekeep.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. The cleaner was very thorough and efficient and did a great job for us covering more than we planned in the time. Ask me about How is Housekeep different? Please enable JavaScript to continue using this application. Frequent response to these negative reviews seems to be "we can't find your account.". This is Housework that works. Head over to https://housekeep.com/tradespeopleif you'd like to take a look. I spend half of my time as a Marketing Exec, writing content for our website, running our social media accounts & building out partnerships so we can get more customers & more Housekeepers. Marvel at a job well done & your lack of stress. Dungeons and Dragons. Hi Jerome, thanks for the nice feedback! Brillant local cleaners and tradespeople We'll pair you with the best local professional and send you a price. This is housework that works. Hi there, thanks for the nice feedback!You can always book in more cleans, or book a trusted local tradesperson, online or through your Housekeep App. thousands off your degree. No stress - and no mess. This is their idea of a 5.0 star cleaner. With the backing of some of the best investors in the UK, weve quickly grown into the UKs largest home cleaning service. Cognitive biases. Very happy! Wonderful housekeeper - lovely individual and did a fabulous job - went above and beyond, cleaning areas that I wouldn't have thought to do myself and leaving my house sparkling clean. We will take this suggestion on board as we are always looking to improve. Anything really. You can share it with your friends & family, which gives them 2 hours free cleaning and we'll also add some credit to your account to say thank you. Bin night. Anyone can write a Trustpilot review. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. One of them, Beata, is spectacular, but she services only East London. Manage: Customise, schedule and confirm your booking - for whenever suits you. We interview every professional and do an 8-step background check. However, I got bored of doing this in the rain. Brillant local cleaners and tradespeople Did you know we also have great tradespeople available? You can share it with your friends & family, which gives them 2 hours free cleaning and we'll also add some credit to your account to say thank you. You can share it with your friends & family, which gives them 2 hours free cleaning and we'll also add some credit to your account to say thank you. Here's where to get answers to your questions and offer your feedback. 2. You can login here and checkout in a few clicks:https://housekeep.com/members/book-new. Before joining Housekeep I managed a network of training centres nationally delivering skills and employability contracts for adults. For the rest of the week, I'm a Team Lead in our Operations & Customer Service team. You can also call or chat with your Housekeeper We interview every professional and do an 8-step background check. Very impressed and happy to recommend! Hi Ani, were sorry to hear about your recent experience. Even after you show them the dust on your fingers from wiping it. Match: Just pop in your postcode. Really great service, Hi Jay, thanks for the lovely review! I would definitely use again. Manage: Customise, schedule and confirm your booking - for whenever suits you. Use any other service before this one. Hi Emile, were sorry to hear about your recent experience. Hi there, thanks for the lovely review! She is no doubt one of the best cleaners I've ever had on housekeeping and through other agencies. The experience from app to clean was great. I'm here to support them with everything they need, from setting up their account, to managing their app on a day to day basis. Before launching myself into the world of software, I spent 7 years working in Film and TV. Didn't touch the shower, bath, floors, bins and customer service was slow and unhelpful and after 6 days no satisfactory resolution. Did you know we also have great tradespeople available? Jump on the first bus/train without looking at the destination and simply exploring! If there is anything you think is unresolved, please get in touch via your Housekeep account and we will be sure to offer a resolution. Hi Kerry, thanks for the great rating! Customer Service MANAGE YOUR SUBSCRIPTION For all your subscription service needs including checking your account status, changing your mailing address, renewing a subscription, canceling a. My very first experience failed. Housekeep your a legendary cleaning platform please dont terminate your services anytime soon or go bankrupt lol. Terrible service. Wenn We've not been able to find your account, but if you could contact us through your account well get this resolved for you as soon as possible. We called houskeep who confirmed that we had booked the right amount of hours but she refused to listen. But the cleaner ( Maria) came, was friendly and understanding and did an amazing job. Learning new languages and making Tiramis! Did you know We have over 220 college courses that prepare you to earn Its a clich, but I really do love travelling. We find customers brilliant local cleaners. We have used housekeep for both regular and one off cleans. Can Housekeepers provide vacuums or mops? You can book gardeners, plumbers, electricians and handymen in just a few clicks. Weve managed all this because we put the customer experience at the heart of what we do - through a deep understanding of our users experiences, smart use of technology, and a top-notch customer support team. We had one cleaner, Ludmilla who was 3 hours late and did a terrible job with my stuff moved around to different rooms. We have a brunch the next morning and wanted to prepare the house for the party. How does pricing work? Did you know we also have great tradespeople available? Easy to book. Hi Abimbola, thanks for the nice feedback! Did you know you have a Housekeep referral code? Here's the link: https://housekeep.com/members/free-cleaning. At Housekeep, as Head of Customer Experience, my role is to ensure we deliver outstanding support to both our customers and Housekeepers. Vetted and background checked. So, youll take full ownership of issues and will be empowered to fix every issue, first time, every time. Background 2. Hed brought the part that was needed with him so was able to get it fixed there and then. No response. Read Customer Service Reviews of housekeep.com - Trustpilot Knowledge is power! You can login here and checkout in a few clicks:https://housekeep.com/members/book-new. My first time was the last one, Kitchen Extensions London Please enable Cookies and reload the page. I make sure our Tech team knows what to build in order to make it easier for Housekeepers to sign up and join the Housekeep platform, use app and find customers or find help if they need it. For subscription-related inquiries, you must use the Customer Service info above.). 5* service. Before I joined Housekeep in 2018, I studied Music and Media Management at the University of Gloucestershire. No calendar mix ups. om ons te informeren over dit probleem. 2. I do this by understanding our users experience in-depth (think data, focus groups, and lots of post-it notes). Books. Working at Housekeep: 325 Housekeep Reviews | Indeed.com I work within the software team to help improve the experience of everyone who works with or on our platform. Before Housekeep, I worked as a strategy consultant providing M&A advisory and growth strategy services to private equity and corporates. Vetted and background checked. I have been working in technology startups for ten years in various (and usually overlapping) developer, technical architect, managerial, advisory and investor roles. Hi Stephanie, were sorry to hear about your recent experience. I have been trying to call and they are not picking up to resolve this issue. Regular cleaning; One-off cleaning; Easily booked and even came the next day. Where to begin? Si continas recibiendo este mensaje, infrmanos del problema Very happy and impressed with the end result, as well as all communication from first contact to end of clean. Youre in full control. We manage mess, clear clutter, calm chaos. This week, they couldn't do the cleaner and moved the date to the cleaner that is suitable for them when I am not at home. What Id rather be doing (than cleaning). I apologise for any inconvenience caused and we will look out for your response. Psychological Research & Experimental Design, All Teacher Certification Test Prep Courses, Working Scholars Bringing Tuition-Free College to the Community, Explain the standards of hotel and hospital housekeeping, Train employees in restaurant customer service techniques, Cite examples of restaurant customer service practices, Understand the importance of housekeeping within the hospitality industry. Managed in-app or online. London and Manchester ! Cycling, baking, Sci-Fi Literature and 3D printing. Here's the link: https://housekeep.com/members/free-cleaning (https://housekeep.com/members/free-cleaning). As part of the Recruitment Team, I welcome new Housekeepers on our platform, make sure they are all set to start with their customers, and ensure they have the best experience. Test your knowledge of the entire course with a 50 question practice final exam. Our support team are here 7 days a week to make things right if your clean doesn't go to plan. You could get your house cleaned but you had to remember to get cash out and trust a stranger with your keys. Vacuuming! per informarci del problema. Match Just enter your postcode. was posted on Dec 22, 2017. I actually love cleaning. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews. 2023 Trustpilot, Inc. All rights reserved. All our professional cleaners & tradespeople are tried and trusted, with at least 6 months experience. CS & Operations Executive Customer Service & Operations Hybrid Farringdon, London We're Housekeep. The cleaner was here for an hour then said she had to leave because of her allergies. Companies can ask for reviews via automatic invitations. Why does it always have to be bin night? Aydanos a proteger Glassdoor y demustranos que eres una persona real. Our cleaner came and said that we did not book her for enough time. para informarnos de que tienes problemas. Arrived on day of booked clean and was told it would cost 150 extra because they did not have a second cleaner available and the "manager" completing the clean would cost significantly. - Duties & Procedures, Restaurant Customer Service: Standards & Examples, Working in Restaurant Customer Service: Tips & Training. Head over to https://housekeep.com/tradespeopleif you'd like to take a look. This complaint was posted by a verified customer. Replies to negative reviews in < 24 hours. It goes against our guidelines to offer incentives for reviews. This lesson will also review a checklist to ensure staff compliance with high standards. After Nicole and Marius worked their magic it feels like home again. 1. Here's the link: https://housekeep.com/members/free-cleaning. Windows thank goodness for the invention of the e-cloth! Match: Just pop in your postcode. We collect reviews and feedback from every booking to ensure 5* quality. an. I was really happy with the carpet cleaning service provided. The two stars is for the fact I was actually able to speak to someone, despite being unable to help me at least it gave me some clarity. Vetted and background checked. You can share it with your friends & family, which gives them 2 hours free cleaning and we'll also add some credit to your account to say thank you. I'm at a festival running a workshop and I have to then go to the top most carpark field in the middle of the countryside just to get signal to sort this out. I figure out how to build and improve the new, and merge with the old, whether a new service such as deep cleaning and tradespeople or a new city. Would recommend. It's wonderful to hear that Salma made such a good first impression.Did you know we also have great tradespeople available? No hassle with cash. Whether you want a weekly home clean, or some help with the gardening - we go above and beyond to set a new standard for thorough and thoughtful service. You can login here and checkout in a few clicks: https://housekeep.com/members/book-new. HouseKeep: Reviews, Complaints, Customer Claims | ComplaintsBoard I collaborate across the business to help tackle some of the largest business priorities to maximise the value provided to customers, Housekeepers and business stakeholders. .css-9g06me{-webkit-text-decoration:none;text-decoration:none;text-decoration-thickness:0.0625rem;text-decoration-color:#125C68;text-underline-offset:0.25rem;color:#000;-webkit-transition:background 0.3s ease-in-out,color 0.3s ease-in-out;transition:background 0.3s ease-in-out,color 0.3s ease-in-out;display:inline-block;background-color:#53c2be;border-radius:0.125rem;font-family:NeutraDisplay,Helvetica,Arial,sans-serif;font-size:0.79054rem;line-height:1;font-weight:bold;letter-spacing:0.05rem;padding:0.6rem 1rem;text-transform:uppercase;width:auto;}.css-9g06me:hover{color:#fff;text-decoration-color:#595959;background-color:#000000;}.css-9g06me:focus-visible{outline-color:body-cta-btn-link-focus;}SUBSCRIBE TODAY JOIN GH+ ACCESS THE GH+ MEMBER PORTAL. Hi MD, thanks for the feedback. Vetted and background checked. Pasta sauces. Ceramics. 5*. Excellent communication from the start and great value for money. Its very easy to book and manage the timing and date for cleaning. My day consists of liasing with customers and Housekeepers and making the whole cleaning experience smooth for both of them. Our support team is here to help 7 days a week if something doesn't go to plan with your clean, and are sometimes able to offer same-day cover through our specialist cover team. I have the privilege of leading our amazing customer support team. And of course the opportunity to build a career in one of Europes fastest-growing businesses: an award-winning company that puts user insights, the customer experience, and smart technology at the heart of what we do. Fryers in professional kitchens. Its smart, its stress-free, its housework that works. I moved to London from Nottingham a few years ago and am still loving discovering a new city! We'll also explore the do's and don'ts in setting standards for restaurant customer service. I've had a broad range of jobs over the years, and have even been a cleaner previously for a well-known short-break holiday company. We're so glad to hear that Susan did such a great job.Did you know we also have great tradespeople available? Replies to negative reviews in < 24 hours. He left me a voicemail and a message through their internal contact-your-housekeeper system, asking which flat I live in at 15:02. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity. Doing everything from cleaning to gardening to fixing wonky shelves. Technology, cashback and freebies, travel, learning languages, SCUBA diving, and whether "architect" can be used as a verb. Here's the link: https://housekeep.com/members/free-cleaning (https://housekeep.com/members/free-cleaning), We have used housekeep for both regular and one off cleans. Verification can help ensure real people write reviews about real companies. My account | Housekeep. Match: Just enter your postcode. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. What do you get with Housekeep? All other trademarks and copyrights are the property of their respective owners. 5* service. We think Katrina is awesome too!Did you know you have a Housekeep referral code? These short and engaging lessons provide you with opportunity to learn effective techniques and industry standards from experienced professionals. My career began in a media startup, and since then Ive worked with a wide variety of hardware and software startups. And we make it easier for cleaners to find work and make money. Today. Our cleaner was thorough and there were lots of nice little touches. Ask me about, Anything related to tennis or gin! Did you know we also have great tradespeople available? All our professional cleaners & tradespeople are tried and trusted, with at least 6 months experience. I'm so fed up with them letting me down that I've cancelled, they now have the cheek to offer me a "fantastic" "Bonus Housekeeper," when they couldn't even get the unfantastic one to turn up!! My goal is to make sure the team focuses most effort on the most meaningful improvements, and thus every customers interaction with Housekeep is smooth and efficient. I received a call from Amy about the shocking service I had previously received and was assured that I would receive a star cleaner and the clean would be paid for with credit from the previous failed cleaners. I am proud to have worked in customer service teams for all of my career. Before joining Housekeep, I worked for 5 years for a major company in the travel industry. Glad to hear you are happy with the all round service of Housekeep! 10.42 - 11.00 Per hour (Glassdoor Est.) So for that reason I will wholeheartedly avoid this service. I'm very happy would highly recommend. No two problems are the same. Se continui a visualizzare Chatting to your customers You can chat to your regular customers any time through your Housekeep app. I have a background in classical studies in Italy, but I worked in nursing most of my life. We made it clear what we wanted done and they suggested 2 hours. Whether you want a weekly home clean, or some help with the gardening - we go above and beyond to set a new standard for thorough and thoughtful service. You can login here and checkout in a few clicks:https://housekeep.com/members/book-new. Terrible. Once the Tech team has made a change, I use data and feedback to try and prove that it did indeed make our Housekeepers' lives easier and inform what I ask the Tech team to build next. Mobile Phones. Housekeep on the App Store The standard of the cleaners we've had is very high and professional. I have an airbnb guest arriving in the next four hours. I volunteer with local charities and was Chair of the Board of Directors of a Learning Disability charity for two years. Hi Vanessa, were sorry to hear about your recent experience. One of Europe's fastest growing businesses. This is housework that works. All our professional cleaners & tradespeople are tried and trusted, with at least 6 months experience. Later I translated my experience into developing training content to help onboard new hires. If the industrys wrong, we make it right. Good Housekeeping Customer Service P.O. I studied general engineering at university, then went travelling for a few months. No stress - and no mess. Obscure house music, the E2 postcode area& where to go dancing this weekend. All rights reserved. My role is to manage Trades from recruiting to vetting the contractors for reliable network supply. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Brillant local cleaners and tradespeople Weve been involved in some of the UKs most exciting startups, including Deliveroo, Zipcar, Laundrapp and Utility Warehouse. Match: Just enter your postcode. The awkward bits down the sides of furniture. Charlie Ferris - Head of Customer Experience - Housekeep - LinkedIn Also, I am responsible for the overall experience that our customers and Housekeepers have. All booking and communication done through app, including scheduling repeat clean. I'm sorry to hear that you were not happy with the quality of your clean and that important tasks were not completed. This time the cleaner dropped out but they quickly found us a great cleaner for the same day. 5* service. Do you agree with Housekeep's 4-star rating? Would recommend! How does Housekeep work? Perhaps I expected too much and this often happens. Responsible for the dealing with customers at Front of House desk, testing, diagnosis and repair of a daily quota of electronic devices to an exacting standard.. If you continue to see this I am pleased with the outcome. Reply from Housekeep. Very good cleaner. Housekeep salaries: How much does Housekeep pay in the United - Indeed Learn about the procedures of a night audit, as well as the duties of a night auditor. Learning French, racquet sports, theatre One cleaner made a feeble attempt at locating my building which is clearly marked on both analogue and digital maps. changing the bedsheets. I moved to London to work in venture capital, then worked as a software engineer for a healthcare software company. 1. Si vous continuez voir ce You can book gardeners, plumbers, electricians and handymen in just a few clicks. I will/shall have housekept. When you complain they say they don't speak english. Super easy experience to book cleaning and also great service provided by the cleaner herself, The follow up with email excellent.I would give 5 stars but the app is a bit tricky to manoeuvre. What I do Our flat had been left with ingrained dirt after being rented out for 2 years. This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction. Lamentamos pelo inconveniente. How can I contact Housekeep Support? - Housekeep Support Contact Us Information - Good Housekeeping Magazine Subscription Questions Youll also get involved in projects to help us build a bigger, better business. I'm very sorry for the disappointing quality of the cleaning and we will use your feedback to improve our service. Thank you Sarah , Hi Yvonne, thanks for the lovely review! Here's the link: https://housekeep.com/members/free-cleaning (https://housekeep.com/members/free-cleaning). The awkward bits in the bathroom that are always yucky. Hi Siddharth, thanks for the nice feedback! The standard of the cleaners we've had is very high and professional. I wish I could give a better review but I booked this company because the website looked professional but the cleaner has not turned up. We shall see. Plus theres no hassle with cash - well bill your card. This is Housework that works. Hi Jia, thanks for the great rating!You can always book in more cleans, or book a trusted local tradesperson, online or through your Housekeep App. You can book gardeners, plumbers, electricians and handymen in just a few clicks. Head over to https://housekeep.com/tradespeopleif you'd like to take a look. And of course I am super passionate about exceptional customer service and great customer experiences. She turned up very promptly and, after checking our priorities, got straight on with the job. Here are 8 tips for writing great reviews. Working in software has all my favourite things about film, without being damp, so the switch has been a win all round. Managed in-app or online. Travel. I do thatbyimproving the product andexperience for both customers and Housekeepers. 2023 Trustpilot, Inc. All rights reserved. Housekeep Customer Service Manager Interview Questions If you are specifically looking to contact customer service regarding your GH+ membership, please email ghmembership@goodhousekeeping.com for assistance. My job is to set Housekeep's strategy and to drive delivery. Before joining Housekeep I worked in various customer related roles for Utility Warehouse, an award winning multi-service utility provider, first as an adviser and then as Head of Customer Service. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I make sure both Housekeep's customers and Housekeepers have the best experience possible! Reading a book or designing something cool. Check out what 5,815 people have written so far, and share your own experience. She knew how to operate steam cleaner and cordless hoover without instruction. Were looking for smart, ambitious people to deliver exceptional support to our customers and Housekeepers. We make housework work. 246 likes, 1 comments - Info Lowongan Kerja kota Medan (@infolokermedan) on Instagram: "Lowongan Kerja di DeliPark Posisi : -Head of Landscape Section -Technician . Cleaner arrived on time. All managed in-app. If I don't know I'll look it up. Stellenangebotsbeschreibung: Seit 1992 liegt unser modernes Trend Hotel am Rande des beschaulichen Ortes Banzkow inmitten der herrlichen Wald- und Seenlandschaft Mecklenburgs, nur 15 km sdlich von der Landeshauptstadt Schwerin. Als u dit bericht blijft zien, stuur dan een e-mail Ask me about. If somethings not quite as good as it could be, we improve it.